Dorma

Dorma Support

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We reply as soon as we reasonably can.

Common questions

How do I restore my purchases?

Open Dorma and sign in with the same Apple Account you bought with. Then go to Settings › Subscription › Manage Subscription › Restore Purchases. If you have not entered the app yet, the purchase screen also has a Restore Purchases button.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone, open the Settings app, tap your name, then Subscriptions › Dorma, and tap Cancel Subscription. You can also get there from Dorma › Settings › Subscription › Manage Subscription › Manage in App Store.

Please cancel at least 24 hours before your renewal date. Your subscription stays active until the end of the period you have paid for. Deleting the app or your Dorma account does not cancel the subscription.

Do my dream credits expire?

No. Dream credits never expire. They wait in your account until you use them. If you have a subscription, your daily interpretation is used first, and a credit is used after that.

How do I get a refund?

Apple handles all App Store payments and refunds. Request a refund at reportaproblem.apple.com.

How do I delete my account?

In Dorma, go to Settings, scroll to the bottom, tap Delete Account, then Delete My Account. If you have not purchased yet, tap More › Account on the purchase screen, then Delete Account and Delete My Account.

This permanently removes your account and all your dreams, interpretations, reports and personal information, and it cannot be undone. Unused credits are lost. Please cancel any subscription in Apple’s settings first.

If you only want to remove the personal details Dorma has remembered, go to Settings › Personal Context and Privacy › Delete Personal Information.

Is my voice sent anywhere?

No. When you speak a dream, the speech is turned into text on your iPhone, using Apple’s on-device speech recognition. Your voice never leaves the device. Only the text you save is sent. The first time you use voice in a language, your iPhone downloads Apple’s speech model for it once. This needs an internet connection. Until the download finishes, you can type your dream instead.

Which languages does Dorma support?

Dorma supports 31 languages and regional variants: Arabic, Catalan, Chinese (Simplified), Chinese (Traditional, Hong Kong), Croatian, Czech, Danish, Dutch, English (US, UK, Australia, India), Finnish, French (France, Canada), German, Greek, Hindi, Italian, Japanese, Korean, Portuguese (Brazil, Portugal), Romanian, Russian, Spanish (Spain, Latin America, US), Swedish, Turkish and Ukrainian. Voice input works in all of them.

You can change the app language in Settings › Language & Region.

Is Dorma a therapy or medical service?

No. Dorma offers reflections and possibilities about your dreams. It does not diagnose or treat anything. If you are going through something difficult, please reach out to a qualified professional or your local emergency services.

What should I include when I report a problem?

It helps us to know:

  • your iPhone model and iOS version;
  • the Dorma version (shown in Settings › App › Version);
  • your app language;
  • what you were doing, what you expected, and what happened instead;
  • a screenshot or screen recording, if you can;
  • the approximate date and time it happened;
  • for a purchase problem: the product, the date, and the Apple order ID from your Apple receipt email. Please never send card details.

Please don’t include dream content or personal details unless they are needed to explain the problem.

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Last updated: 3 October 2026